M Sylvia

Mercedez Sylvia

Personal Profile

Originally started at Southwest Airlines as a Technical Writer with an English background. I completed a Master of Information Technology with concentrations in Analytics and Business Intelligence and Big Data in May 2018. My experience is in XML data extraction and reporting, AWS cloud technologies, Python, Java, and various scripting/markup languages. My recent projects focus on building software systems, cloud computing, and analyzing large datasets to make business decisions.

Work Experience

Technology Analyst

Sept 2017 - Present

  • Develop, test, and deploy system software developments via XML, XUI, and Arbortext Command Language (ACL), DTD/Schema, XPath, XSLT.
  • Created an Interface application and integrated to into the entire manual system. The application cross references company-wide interfacing manuals to automate XML tag insertion, content updates, and QuickBase database reporting.
  • Created a manual validation program to extract pertinent XML data and check approximately 20 points of failure before a manual is published. This saves Employees several hours of work each publish.
  • Identify process problems and manage multiple department‐wide projects to implement continuous improvement and automation solutions.
  • Maintain and support several content web servers, including trouble‐shooting, restarts, and updates.
  • Perform usability testing on new publications technologies and system/server upgrades.
  • Develop and deliver initial, recurrent, and new solution training to 50+ employees and interns on technical software and procedures (authoring in content management system).
  • Document technology related policies and procedures in the department reference guide, online notebooks, and job aides

Senior Technical Writer

Oct 2015 - Sept 2017

  • Created process to change all Southwest Airlines Maintenance forms from paper to dynamic/interactive based, implementing JavaScript.
  • Interfaced with Subject Matter Experts to research, edit, and develop content and solutions for TechOps manuals and forms.
  • Managed large-scale projects to ensure manuals and forms comply with regulations and Company needs.

Technical Writer I/II

August 2011 - Oct 2015

  • Interfaced with subject matter experts to write regulated content for TechOps manuals.
  • Created and published Southwest Airlines Maintenance forms.

Certifications

AWS Certified Solutions Architect – Associate

Credential ID: DM4BX89KGFR11CS5

Issued: March 2020 - Expires March 2023

AWS Certified Cloud Practicioner

Credential ID: TCG92ZG2HFVE19KS

Issued: Jan 2020 - Expires Jan 2023

Key Skills

  • -Java
  • -Python
  • -Cloud Computing
  • -XML/XSL/XSLFO
  • -ACL
  • -Data Analytics
  • -Machine Learning
  • -Agile methods
  • -Lean Six Sigma
  • -Professional Training
  • -Adult Learning Principles
  • -Strong Communication Skills

Education

Master of Information Technology - Virginia Tech

Concentrations in Business Analytics, Big Data

  • Manage, design, develop, and test complex software systems using Java.
  • Build software via the agile development model and traditional waterfall method including special attention on refactoring, integration techniques, object oriented programming, and building programs from scratch.
  • Build a foundation in tools, techniques, software lifecycle, and core principles that underlie modern software development.
  • Utilize business intelligence and analytics models and technologies for making pertinent business decisions.
  • Implement machine learning methods (supervised and unsupervised) at scale to store, retrieve, access, and process large datasets.
  • Learn fundamentals of Big Data system architectures (Apache Hadoop, Apache Spark, NoSQL, MongoDB) and foundations to implement data processing pipelines.
  • Create data visualizations (Tableau/JMP) to comprehend and communicate insights.

Bachelor of Arts - Texas A&M University

Concentration in Rhetoric English

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